Interface to DHL Retoure Online

Return shipment made easy : With DHL Retoure you offer your customers a non-complicated possibility to return your goods.

Your advantages:

• Two different solutions offer you possibilities for returns management according to your needs.
• Full service for your customers: flexible return of pakets in the branch, via a packstation, paketbox or the postman.
• With Retoure Online DHL offers you a modern, internet-based solution for your returns management.

We offer you two possibilities, how you can provide your customers return labels thus being able to control the rteurn of goods according to your needs

The return shipment gets automatically picked up from your customer.
The customer contacts the customer service and orders the return shipment with a single pick-up order. The DHL employee drives to the customer on the same day and brings along the final return label.

Your customer gets the return label online.
With DHL Retoure Online you don't need to include return labels anymore.In case of a return shipment, the customers can simply can print them out themselves via the internet.

To use Retoure Online a rteurn contract with DHL is required.